Find answers to common questions about Upsellity AI, our features, pricing, and integration process.
Upsellity AI is an intelligent cart recommendation and checkout engine for Shopify stores. It analyzes buyer intent in real-time and delivers personalized upsell nudges, bundles, and milestone rewards at key moments throughout the shopping journey. Our AI-powered platform helps you maximize revenue through smart product recommendations and conversion optimization.
You can start seeing results in minutes, not hours! Our intelligent recommendation engine begins analyzing shopper behavior and optimizing offers immediately upon installation. The one-click installation from the Shopify App Store requires no coding and works seamlessly with any theme.
Not at all! Upsellity AI is designed with a no-code setup in mind. Our visual campaign builder and preview pane allow you to customize layouts, colors, and typography without writing a single line of code. If you need any assistance, our 24/7 expert support team is always ready to help.
Yes! We offer a 14-day free trial with no credit card required. You can explore all features, test campaigns, and see real results before committing to a paid plan. Cancel anytime during the trial period with no obligations.
Upsellity AI offers multiple types of offers including:
Our AI analyzes shopper behavior patterns, purchase history, browsing activity, and cart contents in real-time to predict which products are most likely to convert. The self-improving algorithm continuously learns from customer interactions to deliver increasingly precise, high-converting offers to specific shopper segments.
Absolutely! Our no-code UI customization allows you to match your store's branding perfectly. You can easily customize layouts, colors, fonts, button styles, and positioning using our visual campaign builder with real-time preview. The cart drawer and all widgets can be fully branded to feel like a natural part of your store.
Our Advanced A/B & Cohort Engine allows you to test different offers, designs, and strategies simultaneously. You can measure the exact incremental revenue lift of each campaign, use controlled rollout to specific customer segments, and target custom audiences (new vs. loyal customers). This ensures you're always showing the most effective offers to maximize conversions.
Yes! Upsellity AI is designed to work seamlessly with any Shopify theme. Our Upsellity Cart Drawer offers fully customized, brand-matched functionality that integrates smoothly with other themes while housing all our AI features. We ensure compatibility without disrupting your existing shopping experience.
We offer four flexible pricing tiers:
Orders are counted based on the total number of completed transactions in your Shopify store each month. Only finalized orders are counted—abandoned carts and pending orders are not included in your monthly limit.
Yes! You can upgrade or downgrade your plan at any time through your Shopify admin panel. Changes take effect immediately, and billing is prorated based on your usage.
If you approach your order limit, we'll notify you in advance. You can choose to upgrade to a higher tier to continue enjoying uninterrupted service. We'll never suddenly disable your campaigns without warning.
Yes! Our Starter Plan at $0/month is perfect for small stores or those just getting started. It includes 50 orders/month, basic upsell templates, essential progress bar, and email support—completely free to help you grow with confidence.
Our Advanced Analytics Suite provides comprehensive tracking including impressions, click-through rates, conversion rates, and most importantly—net incremental AOV (Average Order Value) and revenue lift from upsell products. You can verify exactly how much additional revenue each campaign generates.
Incremental AOV represents the additional revenue gained specifically from upsell and cross-sell offers, not just regular purchases. This metric proves the actual value our platform adds to your business. Our transparent analytics show you the exact revenue lift attributed to Upsellity AI campaigns.
No! We maintain optimal performance with minimal impact on your store's speed. Our proprietary checkout integration ensures maximum stability and conversion without compromising loading times. We use efficient, asynchronous loading techniques to keep your store fast.
We provide 24/7 expert support across all plans. Starter and Growth plans include email support, Pro plans add phone support, and Enterprise customers get a dedicated account manager. Our expert team assists with setup, optimization, and strategy to maximize your store's sales performance.
Yes! We provide comprehensive implementation guides and our support team is available to help you set up your first campaigns. For Enterprise customers, your dedicated account manager will provide hands-on assistance to ensure optimal configuration for your specific business needs.
Upsellity AI works seamlessly with most Shopify apps. Our Enterprise plan includes custom integrations tailored to your tech stack. If you have specific integration requirements, contact our team to discuss your needs.
Absolutely! We maintain industry-standard security measures and comply with GDPR regulations. All data is encrypted and processed securely. Customer data is used only for providing and improving our service—we never sell data to third parties. Our platform is secure by Shopify and SOC 2 Certified.
Yes! You can cancel your subscription at any time with no long-term contracts or cancellation fees. Simply go to your Shopify admin panel to manage your subscription. If you cancel during the trial period, you won't be charged at all.
Services not yet activated are eligible for full refunds. Activated services may be eligible for partial refunds based on usage. Refunds are processed within 5-7 business days after approval and credited back to the original payment method. For complete details, please see our Refund & Cancellation Policy.
If you cancel your subscription, your campaigns will be deactivated but your configuration and analytics data will be retained for 30 days in case you decide to reactivate. After 30 days, your data is permanently deleted in accordance with our privacy policy.
While results vary by store, our customers see an average revenue lift of 40%. The actual impact depends on factors like your product catalog, pricing, customer base, and campaign optimization. Our AI continuously learns and improves to maximize your specific store's performance.
You can see results from day one! Our AI starts analyzing and optimizing immediately upon installation. However, the algorithm becomes increasingly effective over time as it learns more about your customers and products. Most merchants notice significant improvements within the first week.
Not at all! Our AI is designed to show relevant, helpful suggestions at the right moments. The recommendations are personalized based on customer behavior and intent, making them feel natural rather than intrusive. Many of our merchants report that customers actually appreciate the personalized suggestions.
Our team is here to help! Schedule a demo or contact our support team for personalized assistance.